1. Agreement and eligibility
These Terms of Service (the “Terms”) form a binding business agreement between Lenavix Intelligence Inc., federally incorporated under the laws of Canada, with its principal place of business in Ontario (“Lenavix,” “we,” or “us”), and the organization accepting them or using the Service (“Customer”). They govern the Lenavix public website, waitlist, and authenticated regulatory-intelligence platform. You may use the Service only for business or professional purposes, on behalf of a Customer, if you are at least 18 years old and authorized to bind or act for that Customer. The Service is not intended for consumer, personal, family, or household use.
These Terms distinguish use of the public website, waitlist and early-access communications, access to the authenticated platform, and commercial use under an applicable Order or signed customer agreement. Joining the waitlist does not itself create a paid customer relationship, guarantee platform access, or grant authenticated access.
An “Order” is an ordering document, pilot agreement, engagement letter, or other document accepted by both parties that identifies commercial terms for the Service. “Customer Data” means data, documents, prompts, messages, instructions, account content, and other materials submitted to or made available through the Service by or for Customer. “Generated Work Product” means output created for Customer through the Service. “Lenavix Technology” means the Service and its software, models, interfaces, documentation, designs, methods, and improvements. “Service” means the Lenavix website and regulatory-intelligence software and related support described in an Order. If terms conflict, an applicable Data Processing Agreement (“DPA”) controls the conflict to the extent it concerns privacy or processing. An applicable Order or signed customer agreement controls every other conflict. These Terms govern only where those documents are silent.
2. Public website and waitlist
The public website at https://lenavix.com provides general information about Lenavix and permits business users to contact us or join a waitlist. Public-site materials are informational and may change. Joining the waitlist, receiving communications, or visiting the website does not create a subscription, a professional-services engagement, or a right to access the authenticated platform.
3. Lenavix application
The Lenavix application at https://app.lenavix.com is the authenticated regulatory-intelligence platform made available to authorized business users under these Terms and, where applicable, an Order or signed customer agreement. It is software assisting legal and compliance professionals: Lenavix is not a law firm, does not provide legal advice, and does not create a solicitor-client or attorney-client relationship. Customers and authorized users must apply independent professional judgment before relying on application outputs.
4. The service
Subject to these Terms and the applicable subscription or pilot term, Lenavix grants Customer a limited, non-exclusive, non-transferable, revocable right for its authorized users to access and use the Service for Customer's internal business purposes. Customer is responsible for its authorized users, workspace administration, credentials, and all activity under its accounts. Lenavix may reasonably update the Service, provided an update does not materially reduce contracted core functionality during the applicable term.
5. Orders and fees
The applicable Order states the subscription scope, authorized users, fees, taxes, payment terms, subscription term, renewal, support, and any service levels. Customer will pay undisputed fees and applicable taxes as stated in that Order. Nothing in these Terms creates public pricing, automatic renewal, or refund rights; any such commitment must be stated in the applicable Order or signed customer agreement.
6. Customer data
Customer owns Customer Data and Generated Work Product to the extent permitted by law. Customer grants Lenavix only the limited rights needed to host, copy, transmit, process, display, secure, support, and maintain the Service and to meet legal obligations. Customer represents that it has all authority, notices, permissions, and lawful instructions needed for Lenavix to process Customer Data under these Terms and the applicable DPA.
7. AI-assisted functionality
The Service uses AI-assisted analysis and generation. Qwen is the active primary AI model and operates on Lenavix-controlled Google Cloud infrastructure. Google Document AI processes documents for text and layout extraction. Google Gemini may be used for search grounding and exceptional startup fallback. Outputs may be incomplete, inaccurate, non-unique, or outdated and must be reviewed in context. Lenavix is software assisting legal and compliance professionals; it is not a law firm and does not provide legal advice, and it does not create a solicitor-client or attorney-client relationship. Customer must apply independent professional judgment before relying on any output.
Lenavix does not use Customer Data to train or fine-tune AI models. Our configured Google Cloud services process Customer Data to provide the requested services under Google Cloud's applicable enterprise data terms.
Customer remains responsible for determining whether use of the Service is appropriate for its matter.
8. Acceptable use
Customer and its authorized users must not:
- use the Service unlawfully or submit data they are not authorized to provide;
- share credentials improperly, introduce malware, disrupt the Service, or circumvent security;
- attempt tenant discovery, unauthorized access, reverse engineering, or extraction of non-public models, prompts, code, or architecture;
- use the Service or its outputs for competitive model training without Lenavix's written permission; or
- make high-risk automated decisions about individuals without appropriate human review.
These restrictions do not limit rights that cannot lawfully be restricted.
9. Intellectual property
Lenavix owns all right, title, and interest in Lenavix Technology and its improvements. Customer owns Customer Data and Generated Work Product to the extent permitted by law. Customer may voluntarily provide feedback, and Lenavix may use it without restriction or payment, provided it does not receive a right to Customer confidential information. Lenavix may use aggregated or de-identified service-performance information only when it cannot reasonably identify a Customer, person, user, or source document. Lenavix will not sell Customer Data or use Customer Data for advertising.
10. Confidentiality and privacy
Each party will protect the other party's non-public business, product, and customer information using reasonable care and will disclose it only to personnel and service providers with a need to know who are bound by appropriate confidentiality obligations. A receiving party may disclose confidential information when legally compelled, after giving advance notice where legally permitted and practicable. The Privacy Policy and any applicable DPA are incorporated into these Terms. Lenavix will maintain reasonable safeguards appropriate to the Service.
11. External services and sources
The Service may interact with cloud, authentication, document-processing, search-grounding, email, official external sources, and other third-party services. Those services and sources may be incomplete, delayed, changed, or unavailable. Third-party marks and sources do not establish endorsement, partnership, certification, customer status, or a legal conclusion.
12. Suspension and termination
Lenavix may proportionately suspend access for a security risk, illegality, material breach, non-payment, or protection of the Service and other customers, with notice and an opportunity to cure where practicable. The applicable Order governs the ordinary term, renewal, termination, and any export or retrieval rights. Following termination or a verified deletion request, Lenavix deletes or de-identifies Customer Data according to the applicable Order or Data Processing Agreement and its documented deletion procedures, subject to legal, security, fraud prevention, and dispute-preservation requirements. Residual copies may remain in versioned storage or protected backups after deletion from active systems. Those copies are isolated from ordinary use, are not used for product operations, and are handled through applicable technical, contractual, and legal retention processes.
Provisions that by their nature should survive termination do survive, including ownership, confidentiality, payment obligations accrued before termination, indemnities, disclaimers, limitations of liability, and general provisions.
13. Warranties and disclaimers
Each party represents that it has authority to enter into these Terms and will comply with applicable law in doing so. Except for express commitments in an Order or DPA, and to the extent permitted by law, the Service and all outputs are provided “as is” and “as available.” Lenavix disclaims warranties of output accuracy, uniqueness, completeness, fitness for a particular purpose, and uninterrupted availability. Laws, regulatory sources, and AI results can change; Customer remains responsible for its professional conclusions and filings.
14. Indemnities
Customer will defend and indemnify Lenavix against third-party claims arising from unlawful Customer Data, unlawful Customer instructions, or Customer's misuse of the Service. To the extent an applicable Order includes a Lenavix intellectual-property indemnity, it applies only to the unmodified paid Service used as permitted. Lenavix may, at its option, modify the Service, replace it, obtain the necessary rights, or terminate the affected Service and refund prepaid unused fees as the exclusive remedy for that claim.
15. Liability
To the extent permitted by law, neither party will be liable for indirect, special, incidental, consequential, exemplary, punitive, or lost-profit damages. Each party's aggregate liability arising from these Terms will not exceed the fees paid or payable under the applicable Order during the preceding twelve months. This section does not add special carve-outs or enhanced caps not approved in an applicable Order.
16. General
Notices must be sent to the contact stated in the applicable Order, or otherwise to michael@lenavix.com. Neither party may assign these Terms without the other's consent, except in connection with a merger, acquisition, or sale of substantially all assets; Lenavix may use subcontractors while remaining responsible for their obligations. Neither party is liable for delay caused by events beyond its reasonable control. If a provision is unenforceable, the remainder remains in effect; waiver must be in writing; and these Terms, each applicable Order or signed customer agreement, and each applicable DPA form the entire agreement. Electronic acceptance and signatures are effective.
Lenavix may change these Terms prospectively with notice appropriate to the materiality of the change. These Terms are governed by the laws of the Province of Ontario and applicable federal laws of Canada. Subject to any contrary applicable Order or signed customer agreement, the courts of Toronto, Ontario have exclusive jurisdiction over disputes arising from these Terms.